Frequently asked questions

Most engagements begin with our guided Requirement Intake wizard, where you define scope, select modules, and specify deployment and compliance needs. Our solutions engineering team reviews your submission and follows up with a custom technical proposal within a few business days.

Yes. While a significant share of our work is with governments and intelligence agencies, we also build for large global enterprises that need the same level of custom-engineered security and compliance infrastructure — particularly in financial services, telecommunications, and critical infrastructure.

Every proposal is delivered through your Client Portal, where you can review the full scope, request revisions with specific notes, or approve it digitally. Once approved, it moves into the project tracker with milestone-level visibility.

Submissions are encrypted in transit, rate-limited against automated abuse, and stored behind role-based access controls. See our Trust Center and Privacy Policy for full detail on our infrastructure controls and data handling practices.

Yes. TOTP-based two-factor authentication is available for both Client Portal and Admin Panel accounts, and can be enabled from your account's Security page using any standard authenticator app.

Yes. Many of our engagements — particularly for government and intelligence clients — are deployed on-premise, in sovereign GovCloud environments, or fully air-gapped. Deployment environment is one of the requirements captured during intake.

Timeline depends on scope and deployment environment, but most engagements move from signed proposal to an active project tracker within one to two weeks. Air-gapped and highly regulated deployments typically take longer due to additional due-diligence and clearance requirements.

Each engagement is assigned a dedicated engagement lead who coordinates with our solutions engineering team on your behalf. You'll have full visibility into progress through your Client Portal, plus direct access to your engagement lead for anything that needs a faster response.

Yes. We regularly respond to formal solicitations for government and intelligence agency buyers, including scoped technical responses, pricing structured to your procurement format, and reference material for evaluation committees. Start the conversation through Requirement Intake or Contact and note that a formal process is underway.

We provide a summary of our infrastructure controls, access management practices, and compliance framework alignment — the same detail published on our Trust Center — along with policy documents covering data handling, vulnerability disclosure, and export control. Engagement-specific attestations are scoped per Statement of Work.

Data residency requirements are captured during Requirement Intake and reflected in the deployment architecture — including on-premise, sovereign GovCloud, and fully air-gapped options. Export control posture for each engagement is documented per our Compliance & Export Control policy and confirmed in writing before work begins.

Given the sensitivity of our government and intelligence engagements, client identities are withheld by default, matching the standard our clients themselves require. Where a specific procurement process requires reference validation, we can arrange it directly with prior client consent on a case-by-case basis.